Kingsoft Customer Privacy Policy

Kingsoft Security respects any user's desire to protect their personal information. We take your privacy very seriously. We will never sell, rent, or give away any information collected! We will never send you any cookies!

Why we gather information from our users:

We collect personal information in order to deliver the superior level of customer service and software support you have come to expect from us. This enables us to give you convenient access to our products and services and to focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might be interested in hearing about.

What information we need:

When you submit an order on-line with Kingsoft Security, we may collect personal information relevant to the situation such as, your name, email address, and contact preferences. We may also collect your credit card number and information about the Kingsoft products you own such as, serial numbers and dates of purchase. We may collect information relating to support questions or a service issue.

We also collect information for market research purposes, such as your occupation and where you use your computer, to gain a better understanding of our customers and thus provide them more valuable service.

We collect information regarding customer activities on our websites. This helps us determine how best to provide useful information to customers and allows us to understand which parts of our websites, products, and Internet services are of most interest to them.

Why we use this information security:

Using information security allows us to provide you with information about virus alerts, product upgrades, new products, services, informative e-mails, and research on future product ideas or improvements.

To assist us in creating content that is relevant to you

To provide you with special offer that may be of interest to you

To assist us in creating better products and services to meet your needs

To allow you to purchase and download products, obtain access to services and engage in activities which you select

To help you quickly find software, services, and important product information.

How Kingsoft Security protects your personal information:

We take all necessary precautions, including administrative, technical, and physical measures, in order to safeguard personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Kingsoft uses secure server hosted by PayPal, SWREG, and other 3rd party credit card processors who encrypt the entirety of our customers' personal information – name, address, credit card number, credit card expiration date, etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like IE.

Non-confidential information displayed on public forums:

Please remember that any information you submit to news discussion threads or to forums is public information and will not be treated as confidential. Such information can be collected and used by others. Please be careful and responsible when you are online.